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Post by j7oyun55rruk on Jan 4, 2024 9:20:32 GMT 1
Customer service goes without saying and must satisfy customers. This is the basis of all business activities. This can be affected by a number of factors, but in my opinion one of the most important is trouble-free customer service. This applies to every stage of the sale. Events like Black Friday generate a lot of traffic, which generates a lot of inquiries. Emails and phone calls can come in thick and fast. So it's worth considering tools that can improve communication, and generally some rules that can help you get through the day. Chat online A cool and simple tool that allows you to continuously communicate C Level Contact List with your customers. In addition to standard chat, there are special modules for use as instant messengers (we published tests of such modules a few months ago). However, before you start using it, make sure you can operate it consistently. automatic response. A good idea is to set an appropriate message in the autoresponder that references the event in some way. Overall, it's a very good tool, and as we've seen from the stores we've managed, it doesn't live up to its full potential. You can provide a wealth of information there that will help you on the phone. Helpline. There is no way this man is deaf. Phone calls may be disconnected, so you should consider delegating additional people to handle calls. (Interactive Voice Response), an automated system that provides interactive services to callers, will undoubtedly be a useful tool. An answering machine where you can upload multiple different messages. We use it ourselves and recommend it.
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